In the summer of 2016, Ellen was all set to continue with her show taping when an unexpected phone call changed everything.
The call came from Ellen’s own receptionist at the front desk, who said she just received a very powerful letter from someone who happened to be sitting in the audience that day. The receptionist said she thought Ellen should hear the letter, right then and there.
With the call on speaker, an audience member named Kim quickly realized the receptionist was reading her very own words. Kim was sitting beside her mom Becky, and the pair broke down in tears.